Harlow Playhouse

HOW TO BOOK

BOX OFFICE/CAFÉ

The Box Office/Café is open from 10.30am-5.30pm Monday-Saturday on non-show days. On performance evenings we remain open until 15 minutes after the start of the show. On Sundays, we are open from one hour before curtain up until 15 minutes after the start of the show.

TERMS & CONDITIONS

  • Please check your ticket at the time of purchase.
  • The management reserves the right to refuse admission. The management reserves the right to alter or amend the programme as necessary as a result of unforeseen circumstances.
  • No photography or recording of shows is allowed.
  • Latecomers or those re-entering the performance may have to wait for a suitable break in the show before being admitted, depending on the performance.
  • Refunds can only be made on the rare occasion that a performance is cancelled or at the management's discretion, in a 72 hour timescale.

DATA PROTECTION & INFORMATION

Data protection laws ensure that personal information is handled appropriately and securely by Harlow Playhouse. When you opt in to any communication from Harlow Playhouse, we will treat your information with respect. You can opt out at any time, by unsubscribing at the bottom of any email we send you or by contacting us on playhouse.boxoffice@harlow.gov.uk. We will not sell or give your information to 3rd parties & all communication will be in accordance with your choices, when you opt in.

Opting in for Email – If you opt in to receive email updates from us, we will keep you up to date with everything happening at Harlow Playhouse, from shows, events & exciting news.

Opting in for Mail – If you opt in to receive mail updates from us, you’ll be guaranteed a brochure twice a year & special mail offers.

Opting in for Online Advertising – If you opt in for online advertising, content from Harlow Playhouse will be tailored to you, based on your shopping & booking habits, through social media & other websites.

BOOKING FEE

Our booking fee is a fixed price at £1.50 per ticket, when booking online, over the phone or in person. This is a fee that goes directly back to the theatre & maintains the running of the box office & costs/software used in that process.

SINGLE SEAT POLICY

Our single seat policy prevents sales that will leave a single seat. This is in operation online & through the box office. We are committed to ensuring that each event is as fully attended as possible. Once we go over a certain capacity on an event, our box office team may be able to assist you in finding the seats you require. Please contact us with any enquires regarding this:

01279 431945 (11:00am to 2:00pm, Monday to Saturday)
playhouse.boxoffice@harlow.gov.uk

PARTIALLY RESTRICTED VIEW SEATING

Partially restricted view seats in our auditorium are located in our side banks & first two rows. You may have some restrictions, depending on the show/performance you are watching. These seats are highlighted in green on our seating plan. Our box office team are always happy to help, if you have any questions regarding this.

DONATIONS

Donations are an optional addition to your cart when purchasing tickets. This money goes directly to the Harlow Playhouse Trust, our charitable partner & funds the re-development & community events in & outside of the theatre.

REFUNDS & EXCHANGES

Our policy is that tickets cannot be refunded, unless the event is cancelled or postponed. We are also unable to exchange tickets between events, unless it is a showing of the same production.

Tickets may be able to be returned or credited to your account, at the management’s discretion, if an event has sold out and the tickets can be sold on to other customers.

A refund request form can be filled out, if your circumstances are exceptional. This decision is made between theatre management & the production company of that show. Post show refunds can be requested up to 72 hours after the event. This form can be requested via playhouse.boxoffice@harlow.gov.uk.

Credits can only be used over the phone or in person.

POSTAGE

Our postage fee is an additional £1.00 & can take up to 5 working days to arrive. This is a service provided by Harlow Council & Royal Mail. If you do not receive your tickets within that time frame, please make us aware via ? 01279 431945 or playhouse.boxoffice@harlow.gov.uk.

GIFT VOUCHERS

We accept National Theatre Tokens & our own Harlow Playhouse Vouchers only. National Theatre Tokens Gift Cards are also accepted. Please note: National Theatre Tokens can only be used in person. Gift Cards can be used over the phone & in person.

SPECIAL OFFERS

On occasion, the theatre and/or production company for a particular show will release special offers, on certain events. All tickets are subject to availability. The offer does not apply to bookings already made, nor can it be used in conjunction with any other offer. The management reserves the right to withdraw the offer at any time.

CHILDREN UNDER THE AGE OF 2

Children under the age of 2 will not require a ticket, if they are sitting on an adults lap. From then, children up to the age of 16 will be classed as a concession ticket, where applicable. This may vary if the performance is a children’s show.