Box Office/Café

The Box Office/Café is open from 10.30am-5.30pm Monday-Saturday on non-show days. On performance evenings we remain open until 15 minutes after the start of the show. On Sundays, we are open from one hour before curtain up until 15 minutes after the start of the show.

The Box Office telephone lines are open from 11am-2pm Monday-Saturday. One of the team can help you with your booking on 01279 431945. 


Visit our What’s On section to make your booking online.


Please add £1 to your total booking should you wish your tickets to be posted. Please allow up to 5 working days, in case of delays. If you haven't received your tickets within that time frame, you can contact us on 01279 431945 or email


Please make all cheques payable to ‘Harlow Council’. Cheques must be submitted no less than 2 weeks before the performance you are purchasing tickets for. 

Additional Information


Booking Fee

Our booking fee is a fixed price at £1.50 per ticket, when booking online, over the phone or in person. This is a fee that goes directly back to the theatre & maintains the running of the box office & costs/software used in that process. 


Single Seat Policy

Our single seat policy prevents sales that will leave a single seat. This is in operation online & through the box office. We are committed to ensuring that each event is as fully attended as possible. Once we go over a certain capacity on an event, our box office team may be able to assist you in finding the seats you require. Please contact us with any enquires regarding this: 

01279 431945 (11:00am to 2:00pm, Monday to Saturday)



Donations are an optional addition to your cart when purchasing tickets. This money goes directly to the Harlow Playhouse Trust, our charitable partner & funds the re-development & community events in & outside of the theatre.


Refunds & Exchanges

Our policy is that tickets cannot be refunded, unless the event is cancelled or postponed. We are also unable to exchange tickets between events, unless it is a showing of the same production.

Tickets may be able to be returned or credited to your account, at the management's discretion, if an event has sold out and the tickets can be sold on to other customers.

A refund request form can be filled out, if your circumstances are exceptional. This decision is made between theatre management & the production company of that show. This form can be requested via

Credits can only be used over the phone or in person.


Gift Vouchers

We accept National Theatre Tokens & our own Harlow Playhouse Vouchers only. National Theatre Tokens Gift Cards are also accepted. 

Please note: National Theatre Tokens can only be used in person. Gift Cards can be used over the phone & in person.

Special Offers

On occasion, the theatre will release special offers, on certain events.

All tickets are subject to availability. The offer does not apply to bookings already made, nor can it be used in conjunction with any other offer. The management reserves the right to withdraw the offer at any time.


Children under the age of 2

Children under the age of 2 will not require a ticket, if they are sitting on an adults lap. From then, children up to the age of 16 will be classed as a concession ticket, where applicable. This may vary if the performance is a children's show.